FAQ
Questions on DearU bubble
Chat Inquiry

Chat Inquiry

Q. When do I get a message?
Q. Does the artist really send messages?
Q. Can I have a 1:1 chat with an artist?
Q. When I write a reply, does it get sent to the artist?
Q. Does the artist reply 'individually' to the reply message?
Q. I want to reply to an artist's message.
Q. How do I write a reply? (Guidelines for Writing Replies)
Q. What is the character limit for a reply?
Q. When I write a reply, does it get sent to the artist?
Q. Are there any precautions when writing replies? (Prohibited Content When Writing Replies)
Q. Can I send a reply if I'm not subscribed to an artist?
Q. I can't hear the voice message from the ARTIST.
Q. When do I get the happy birthday message?
Q. Is there a function to save photos or voice messages for the birthday message?
Q. I didn't get a message.
Q. I want to get previous ARTIST messages before purchased a ticket..
Q. Send me the message again.
Q. I want to translate the chat contents.
Q. I'm not receiving chat room notifications.
Q. I want to change the language setting.
Q. I'm not receiving chat room notifications.
Q. I turned on Chatroom notifications, but no notification comes in. (Android)
Q. Can I reload previous chats?
Q. Will the previous chats be deleted when I stop using DearU bubble?
Q. I want to backup the chats.
Q. Can I transfer or share?
Q. I can't see the messages (photos or videos) sent by the ARTIST. (I can't save the picture)
Q. Is there a function to save contents sent by ARTISTs, such as photos, videos, or voice messages?
Q. How do I store voice messages sent by the artist?
Q. Where will the artist’s voice message be stored?
Q. Where can I see all the contents(photos, videos, or voices) from artist at a glance?
Q. Is there a function to save a celebrity's bubble profile image / profile background picture?
Q. Can I create a group chat?
Q. Can I receive messages or send replies if I'm not connected to the internet?
Q. I leave the bubble chat room by mistake!
Q. I want to delete a message I received.
Q. I want to change a chat room wallpaper.
Q. Why hasn't the background changed to the artist's set background?