1. Android
You can request a subscription withdrawal through Lysn or request a refund from the app market within 7 days of purchase.
- If the charged coins have not been used, a full refund is available.
- If you've used recharged coins, corresponding coins will be excluded from the refund. (If you have used the bonus coins granted upon your purchase of coins, the corresponding amount will be excluded from the refund).
- Refunds will be issued back to your original payment method within 3 business days of your request.
- Refunds cannot be issued after the cancellation period has expired, even in cases such as the artist’s military enlistment or the end of a bubble subscription.
2. iOS
You can request a subscription withdrawal through Lysn or request a refund from the app market within 7 days of purchase.
- If the charged coins have not been used, a full refund is available.
- If you've used recharged coins, corresponding coins will be excluded from the refund. (If you have used the bonus coins granted upon your purchase of coins, the corresponding amount will be excluded from the refund).
- For in-app purchases of coins made through iOS devices, all refunds are subject to approval and management by the Apple App Store. As refunds cannot be directly processed by Lysn, eligible refunds will be issued via bank transfer, less any applicable transfer fees. Refunds will not be processed if the refund amount is equal to or less than the transfer fee.
- Refunds cannot be issued after the cancellation period has expired, even in cases such as the artist’s military enlistment or the end of a bubble subscription.
※ Notes
1. Payment-related matters are based on the receipts issued by the app market. (Order date, etc.)
2. Any coins provided free of charge in relation to marketing or events have no effect on refunds.
3. For coins purchased at a discount, the amount applied with the discount is refunded.
4. Refunds processed through app marketplaces are governed by the terms and policies of the respective app marketplace.
5. If a user engages in improper use of the service, such as abusing the withdrawal of purchase (refund) policy, submitting withdrawal requests through unconventional or unauthorized methods, or repeatedly requesting withdrawals without legitimate reasons, the “Company” reserves the right to restrict the user’s ability to withdraw purchases, obtain refunds, or access the service.