Please fill out the form below and email it to help@lysn.com.
However, please note that refunds may be difficult if the internal refund policy is not met.
① Attach a screenshot of the rejected Google Store refund request with the order number
② Attach a receipt with the order date and order number (Sample Order Number: GPA.****-****-****-****)
③ Your Lysn sign-in ID (email account):
④ Name of paid subscription:
⑤ Deselect/save the artist from the subscribed service for which you want the refund, then attach a screenshot of your My bubble with no artist selected
⑥ Refund reasons: Subscription cancellation, artist service discontinuation or suspension (e.g., military enlistment), no messages for 30 consecutive days, etc.
*If you request a refund, it will be processed with cancellation of subscription.
So if you want to keep the subscription date, you must purchase a new subscription and then select and change the artist to prevent the reset of the subscription date.
(FAQ > Questions on DearU bubble > Service Inquiry > 'The subscription days have been reset/deleted.')
*However, to verify your identity, the ID (email account) you used to sign up for Lysn must match the email address you used to request the refund through the customer center.