FAQ
Questions on DearU bubble
Chat Inquiry
Chat Inquiry
Q.
When do I get a message?
Q.
Does the artist really send messages?
Q.
Can I have a 1:1 chat with an artist?
Q.
When I write a reply, does it get sent to the artist?
Q.
Does the artist reply 'individually' to the reply message?
Q.
I want to reply to an artist's message.
Q.
How do I write a reply? (Guidelines for Writing Replies)
Q.
What is the character limit for a reply?
Q.
When I write a reply, does it get sent to the artist?
Q.
Are there any precautions when writing replies? (Prohibited Content When Writing Replies)
Q.
Can I send a reply if I'm not subscribed to an artist?
Q.
I can't hear the voice message from the ARTIST.
Q.
I didn't get a message.
Q.
I want to get previous ARTIST messages before purchased a ticket..
Q.
Send me the message again.
Q.
I want to translate the chat contents.
Q.
I want to change the language setting.
Q.
I'm not receiving chat room notifications.
Q.
I turned on Chatroom notifications, but no notification comes in. (Android)
Q.
Can I reload previous chats?
Q.
Will the previous chats be deleted when I stop using DearU bubble?
Q.
I want to backup the chats.
Q.
Can I transfer or share?
Q.
I can't open the picture or video from the artist. (I can't save the picture)
Q.
Is there a function to save contents sent by ARTISTs, such as photos, videos, or voice messages?
Q.
How do I store voice messages sent by the artist?
Q.
Where will the artist’s voice message be stored?
Q.
Where can I see all the contents(photos, videos, or voices) from artist at a glance?
Q.
Is there a function to save a celebrity's bubble profile image / profile background picture?
Q.
Can I create a group chat?
Q.
Can I receive messages or send replies if I'm not connected to the internet?
Q.
I leave the bubble chat room by mistake!
Q.
I want to delete a message I received.